Privacy Policy
Hounslow Carpet Cleaners Privacy Policy
This Privacy Policy explains how Hounslow Carpet Cleaners collects, uses, stores and protects personal data relating to our customers and prospective customers within our service area. It also explains your rights under data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our services or contacting us to request a quotation or information, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and potential customers of Hounslow Carpet Cleaners in our operating area, including anyone who makes an enquiry, requests a quotation, books a service, or otherwise communicates with us in relation to our carpet and upholstery cleaning services.
Data Controller
For the purposes of data protection law, Hounslow Carpet Cleaners is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable laws.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, home or business address, billing address, and other contact details you choose to provide.
Service details such as the type of property, descriptions of areas to be cleaned, access instructions, and any other relevant information you provide when booking or discussing a service.
Communication data including the content of messages you send to us and any information you provide by telephone, in writing, or through other communication channels when you contact us.
Billing and payment information such as records of payments made and payment method used. We do not store full card details if payments are processed through a third party payment processor.
Usage information such as the dates and times of bookings, the services provided, feedback you give us, and any complaints or queries you raise.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quotation, make a booking, ask a question, or provide feedback. This may occur during telephone calls, in person, through online enquiry forms, or by written correspondence.
We may also collect information generated in the course of providing services to you, such as records of work carried out at your property and any follow-up communications about that work.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services you have booked, to issue quotations, or to manage your bookings and payments.
Legal obligation. We may process personal data to comply with our legal obligations, including tax and accounting requirements and responding to lawful requests from public authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing and improving our services, keeping records of work completed, handling queries and complaints, and protecting our business from fraud or misuse.
Consent. In limited cases, we may rely on your consent to process personal data, for example where we invite you to receive specific marketing communications and you choose to opt in. Where processing is based on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide carpet and upholstery cleaning services you have requested, including booking appointments, attending your property, and carrying out the work.
To communicate with you about quotations, bookings, changes to services, and other operational matters.
To manage our relationship with you, including dealing with enquiries, complaints, feedback, and post-service follow-up.
To keep accurate business and financial records, including invoices, payment records, and service history.
To improve our services, for example by reviewing customer feedback and analysing typical service requests in our area.
To protect our rights, property, and safety, and that of our customers and staff, including the prevention and detection of fraud or misuse of our services.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described above and in compliance with data protection law.
We may engage third party service providers who act as data processors on our behalf. These may include providers of payment processing services, accounting and bookkeeping services, information technology and system support, and secure data storage services.
Where we use processors, they are only permitted to process your personal data in accordance with our instructions and for the purposes we specify. We ensure that appropriate contractual and technical safeguards are in place to protect your personal data.
We may also share your personal data where required by law or regulation, or where necessary to establish, exercise, or defend legal claims, for example with public authorities or professional advisers.
International Transfers
If any of our processors or service providers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law, such as using standard contractual clauses or ensuring that the destination country has an adequate level of protection.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to comply with our legal and regulatory obligations.
In general, we keep records relating to services provided, including basic contact details and billing information, for the period required by applicable tax and accounting laws. After the relevant retention periods expire, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
The exact retention period may vary depending on the type of data and the context in which it was collected. Factors we consider include the nature of our relationship with you, our legal obligations, and whether the data is required to resolve any disputes or claims.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may have the right to request that we restrict our processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds to continue.
Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Security of Your Personal Data
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to ensure a level of security appropriate to the risks presented by the processing of your data.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
